O2C Collections Specialist UK

As member of the Cash Collection Team: you will:

• Contact and follow-up daily your customers by phone calls or e-mails
• Record the Collection activity and invoices statuses changes in the dedicated Collection tool
• Understand the whole Order To Cash (OTC) process for a better dispute management
• Understand the legal and contractual recruitment scope
• Coordinate with the Billing Teams to solve invoice related disputes
• Collaborate with the Sales Team in negotiations with customers
• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
• Prepare the litigation file for Legal procedures
• Give and keep visibility to the Sales Team on their portfolio's Collection status
• Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts