Trust & Safety Representative
Importante empresa Internet selecciona perfil para dpto de Trust & Safety Repres
Candidato muy orientado al trato con el cliente y analitico con Inglés Alto
Acerca de nuestro cliente
Importante empresa sector Internet
Descripción de la oferta
* Work fraud queues for global transactions and make real time determination on validity of each order in manual review.
* Contacting customers in an effort to verify activity and mitigate loss. Responsible for emails and service requests, as well as other fraud processing items on a daily basis.
* Effectively identify problems and issues by performing relevant research using the appropriate tools.
* Analyze account history and trends to take appropriate action on accounts.
* Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
* Review StubHub customer accounts to determine the legitimacy of the account and account holder, and any associated risk.
* Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
* Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.
* Perform related duties as assigned.
Perfil Buscado (Hombre/Mujer)
* Fluent in both English and Spanish.
* A self-starter and well organised individual capable of dealing with a start-up environment.
* Customer centric and a strong communicator that is comfortable contacting customers by phone and email
* Understanding or interest of ecommerce
* Basic knowledge and understanding of know your customer principles and practices
* Interest in music, sports or theatre events - a passion for the industry that serves our fans."
- Tipo de contrato - por circunstancias de la producción (6 months )
- Salario: 20.460€
16.500 bruto anual
Plus fin de semana: 165€/mes
Plus nocturnidad: 165€/mes
- 2 posiciones con horarios distintos:
De viernes a martes de 22:00 a 7:00
De sábado a miércoles 22:00 a 7:00