Technical Support French (6 months Temporary Contract)
Multinational company hires in Barcelona
Great opportunity for French speaking IT Talents
Acerca de nuestro cliente
Michael Page, Page Personnel and Page Executive together form recruitment powerhouse PageGroup. From small beginnings forty years ago, we've become a global leader in recruitment, with 153 offices in 35 countries.
The position is based in our Shared Services Centre in Barcelona, a thriving and multicultural environment.
Discover more about your next workplace here https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre
Descripción de la oferta
The Technical Support Analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:
- Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
- Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
- Provide Excellent Customer Support.
- Follow up and solving complex IT incidents.
- Escalate incidents to Level 3 when unable to resolve.
- Responding to incoming emails.
- Ensuring that service quality levels meet expectations.
This is part of the ongoing internal training and development of the EMEA Service Desk team.
Perfil buscado (h/m)
- We are looking for a Team player with a native level of French and high level of English
- 2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)
- Experience with Service logging / ticketing tools
- Good knowledge of Windows 7 and Office
- Previous customer service experience
What we are offering you:
- Working in a young and multicultural environment (more than 30 nationalities and languages spoken) with great team spirit
- Career development opportunities
- Possibility to continue after the temporary contract
- Competitive salary based on skills and experience
- Flexibility and work-life balance
- Company health insurance/life insurance
- Starting Date: asap