Technical call center specialist (maternity leave)

Barcelona Permanente

Actualizado 24/01/2022

  • Do you have +1 year experience in a customer service support role?
  • Do you speak English&Spanish fluently?

Acerca de nuestro cliente

  • Multinational company of leisure and sport based in Baix Llobregat

Descripción

  • Guarantee timely, complete resolution of problems reported by clients via telephone or email support, though the delivery of parts and/or scheduling of on-site visits by Technical Engineers.
  • Handle support request originating from clients and transfer of the resultant parts order to the back office
  • Guarantee customer satisfaction by profesional technical assistance standards related to costs,s ervice quality and quickness
  • Guarantee product data collection from the market
  • Manage the collection feedback sata related to the products
  • Proactively support CATs in order to keep support costs down
  • Effective recording and management of incoming cases (technical issues and requies) and Customer complaints
  • Act as first-line troubleshooting and timely escalation to meet customer SLA's
  • Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA's
  • Maintain data accuracy within the working systems at all times

Perfil Buscado (H/M/D)

  • 1-3 years experience in a call center enviroment or in a customer service support role
  • High School Diploma or Bachelor Degree
  • Languages: Spanish and English fluently
  • Strong phone and verbal communication skills alomg with active listening
  • Knowledge of customer service practices and principles
  • Familiarty with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Qué ofrecemos

  • Temporary contract with Page Personnel ETT (maternity leave)
Trabaja con Nosotros
Marta Cosgaya
Indicar número de referencia para la oferta
JN-052021-2911282

Resumen de empleo

Sub Sector
Localización
Tipo de contrato
Nombre del consultor
Marta Cosgaya
Número de referencia
JN-052021-2911282