Service Desk Support

Barcelona Temporal

Actualizado 25/10/2021

  • Important company located in Barcelona
  • Searching for an Access-User Management with Active Directory

Acerca de nuestro cliente

Service Share Center of a big company located in Barcelona with good opportunities for career growth.

Descripción

  • Global Technology support competencies.
  • Collaborate with Management and take strong ownership on tasks & projects.
  • Identify gaps and propose continuous improvement.
  • Automatise and optimise manual tasks.
  • Manage chases & escalations, and keep the Management & key stakeholders informed.
  • Ability to handle demanding customers and communicate at all levels including Executive Board Level.
  • Fluent in English.

Perfil Buscado (H/M/D)

  • Ideally educated to degree level in IT and/or computing technologies.
  • At least 4 years' experience in IT Support Analyst.
  • Customer focused and committed to improving all aspects of the customer experience.
  • Technical and customer support experience in a Pan European or Global company is desirable.
  • ITIL Foundation Certification (preferred).
  • A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM.
  • Desirable skills in MAC OS and SSCM knowledge.
  • Good English level.

Qué ofrecemos

Personal and profesional growth.

Trabaja con Nosotros
Anna Otin Ruffini
Indicar número de referencia para la oferta
JN-072021-2947906

Resumen de empleo

Sector
Localización
Tipo de contrato
Nombre del consultor
Anna Otin Ruffini
Número de referencia
JN-072021-2947906