OTC Bilingual Specialist

Barcelona Permanente

Actualizado 21/05/2021

  • OTC/Collector Specialist with French
  • Great opportunity to start your career in a new organization

Acerca de nuestro cliente

Shared Services Center.

Descripción

General:

  • Associate will support not only the region assigned, but also overall Billing and Disputes if needed
  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
  • Establishes and keeps good relationship with other teams. A team player.



Billing and Dispute Management

  • Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
  • Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
  • Monitors billing transactions and sending of the invoices.
  • Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
  • Responsible of dunning process and bad debt management
  • Ensures quality customer interaction while improving the satisfaction.

Perfil Buscado (H/M/D)

  • 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
  • Open to work in international environments
  • Working knowledge of OtC processes
  • English as business language and local language to support the region
  • Excellent interpersonal skills with the ability to influence and develop relations at all levels
  • Team player in an multi cultural environment
  • High degree of orientation in customer service
  • Good negotiation skills
  • High School, Vocational Certificate, Post Secondary Diploma

Qué ofrecemos

Career growth and competitive salary.

Trabaja con Nosotros
Naira De Souza E Silva
Indicar número de referencia para la oferta
JN-052021-2574759

Resumen de empleo

Sub Sector
Localización
Tipo de contrato
Nombre del consultor
Naira De Souza E Silva
Número de referencia
JN-052021-2574759