Middle Office Specialist - Fluency in French and English

Position Purpose:

The role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment.

This position within the Middle Office will focus on the Temp Contract Management process. The timely and accurate creation of contracts and Candidate and Client Master data is the heart of the Middle Office operations.

This role will have a variety of tasks, the main ones being contract creation, timesheet management and payroll queries.

Administrative Tasks:

• Gather contract-related documentation from different stakeholders: client, candidates, sales, local finance & other teams.
• Perform compliance checks on the information and documents received (relevance, validity, completeness, etc.).
• Generate Client and Candidate contracts. Issue the contracts, have them signed and stored. Therefore, knowledge and understanding on the French payroll process is a plus.
• Create and maintain client and/or candidate information in our master databases ensuring accuracy of data & consistency between the different systems.
• Provide accurate and timely responses to internal and external customers' queries & requests.
• Validate timesheets and payroll items in our payroll tool to assure candidates' payroll is accurate.

Secondary Tasks:

• May be in contact with Candidates and Customers to collect relevant information to create contracts in an accurate and timely manner.
• If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.).
• Perform payroll controls to eliminate dispute risk.
• Capture business needs for ad hoc reports.
• Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency.
• Support the project team to any migration related activities.

As we are transitioning, this new project will be challenging, adaptability and team collaboration is a must.

PageGroup changes lives for People through Creating Opportunity to reach Potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.