IT Helpdesk

Barcelona Permanente EUR28.000 - EUR30.000

Publicado 27/01/2021

  • Career Progression
  • International Envriorment

Acerca de nuestro cliente

Multicultural and international company

Descripción

  • Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.
  • Onboard employees for use of company accounts and appropriate access to systems.
  • Develop IT On-boarding processes and conduct intro IT calls with new starters.
  • Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
  • Perform incident analysis to determine the possible cause and a potential fix.
  • Update assigned tickets and continuously coordinate necessary work.
  • Provide follow up to the end-user on the status of the problem until resolution.
  • Support the Security team with enforcing technical controls in compliance with our company standards.
  • Purchase new equipment, track changes in the asset register and control access to systems.
  • Provide technical expertise to company staff regarding technical issues on systems, phones and laptops.

Perfil Buscado (H/M/D)

  • 2+ years of related experience in support centre or helpdesk.
  • Knowledge of Microsoft Office 365.
  • Knowledge of Freshdesk, Jira.
  • Prior experience of Google Workspace and its Administration Console/APIs a plus.
  • Relevant industry experience in provisioning SaaS solutions to end users.
  • Network administration & troubleshooting.
  • Basic remote troubleshooting skills and the use of remote troubleshooting applications.
  • Detail-oriented and well organized.
  • Ability to multitask.
  • Excellent customer service skills.
  • Ability to converse with stakeholders of all levels.
  • High english level.

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional

Trabaja con Nosotros
Pancho Maluenda
Indicar número de referencia para la oferta
324229

Resumen de empleo

Sector
Localización
Tipo de contrato
Nombre del consultor
Pancho Maluenda
Número de referencia
324229