IT Helpdesk

Barcelona Permanente EUR28.000 - EUR30.000

Publicado 27/01/2021

  • Career Progression
  • International Envriorment

Acerca de nuestro cliente

Multicultural and international company


  • Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.
  • Onboard employees for use of company accounts and appropriate access to systems.
  • Develop IT On-boarding processes and conduct intro IT calls with new starters.
  • Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
  • Perform incident analysis to determine the possible cause and a potential fix.
  • Update assigned tickets and continuously coordinate necessary work.
  • Provide follow up to the end-user on the status of the problem until resolution.
  • Support the Security team with enforcing technical controls in compliance with our company standards.
  • Purchase new equipment, track changes in the asset register and control access to systems.
  • Provide technical expertise to company staff regarding technical issues on systems, phones and laptops.

Perfil Buscado (H/M/D)

  • 2+ years of related experience in support centre or helpdesk.
  • Knowledge of Microsoft Office 365.
  • Knowledge of Freshdesk, Jira.
  • Prior experience of Google Workspace and its Administration Console/APIs a plus.
  • Relevant industry experience in provisioning SaaS solutions to end users.
  • Network administration & troubleshooting.
  • Basic remote troubleshooting skills and the use of remote troubleshooting applications.
  • Detail-oriented and well organized.
  • Ability to multitask.
  • Excellent customer service skills.
  • Ability to converse with stakeholders of all levels.
  • High english level.

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional

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