International Customer Service PENEDES (English and SAP)

Barcelona Permanente EUR25.000 - EUR27.000

Actualizado 14/01/2022

  • Do you have +2years experience as a Customer Service?
  • Do you have experience with SAP?

Acerca de nuestro cliente

Multinational FMCG based in Penedés

Descripción

  • Introduce orders in SAP and follow upo over the whole order life cycle and generate all necessary documentation. Monitor order patterns, anticiping demand and pro-actively inform customers about contract balances and related information if applies.
  • Understanding of customers requirements & consequences of deviating from customer requests.
  • Work with customers & logistics to ensure the customer's delkivery requirements can be balances and related information if applies.
  • Understanding of customer requirements & consequences of deviating from customer requests.
  • Work with customers & logistics to ensure the customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain.
  • Provide timely answers to customer (and sales department if requested) about orders, deliveries, down time of our facilities, delays, and other relevant information.
  • Be the key point of contact for customers complaints. Ensure resolution towards the customer within the given tools.
  • Understand the customer requirements, needs and expectations and relay newly obtained information back to the internal organization as appropriate.
  • Actively organizing customer visits.


  • Build up customer specialized knowledge in order to signal to the internal organization any changes in order pattern and to inform relevant parties of expected customer requirements.


  • Build and maintain good relationships within Supply Chain, account teams and with customers with the aim of increasing customer satisfaction and value internally and for the customer.


  • Interaction with planning is essential - monitoring stock levels and production dates to control customer orders.

Perfil Buscado (H/M/D)

  • Proven customer service experience managing customer accounts of minimum two years.
  • Experience in International Commerce and Logistics
  • Organize workflow to meet customer timeframes
  • EXELLENT ENGLISH SKILLS!
  • Knowledge of SAP or Oracle (must one of them)

Qué ofrecemos

Direct employment contract with the company.

Flexible arrival: 7-10h.

Trabaja con Nosotros
Marta Cosgaya
Indicar número de referencia para la oferta
JN-072021-2946617

Resumen de empleo

Sub Sector
Localización
Tipo de contrato
Nombre del consultor
Marta Cosgaya
Número de referencia
JN-072021-2946617