- Important multinational located in Barcelona
- Searching for a Helpdesk
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Important multinational in Barcelona.
- 1+2st line technical support.
- Providing a high level of customer service.
- Documenting tickets effectively to help future support.
- Working in a organised and timeley manner.
Perfil Buscado (H/M/D)
- Proven knowledge Microsoft Windows 7 & 10, Microsoft Office 2010 to 2016 and Office 365
- Basic Network maintainence
- Active Directory administration
- Provide solutions to desktop / mobile and systems problems
- Friendly and approachable telephone manner
- Good communication skills
- Team Player
- Software troubleshooting and assistance
- Experience of working to and reporting against SLAs
- Good working knowledge of current versions of MS Office and Microsoft Windows
- Microsoft Office 365, Exchange Online, OneDrive, SharePoint OnLine
- Hardware troubleshooting and support
- Windows laptops and PCs
- Printers and peripherals
- Server Administration and support
- Windows Server 2012 R2 and later
- Active Directory
- Networking knowledge
- LAN/WAN technology fundamentals
Career opportunities and professional growth.