Global Technology Support Technical Lead

Barcelona Permanente

Actualizado 03/06/2021

  • Services Multinacional company
  • based in Barcelona

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World wide Multinational service company based in Barcelona.


-Collaborate with the Global Identity & Access Management, Global Service Desk team and Business Technology Strategy and Architecture to identify opportunities for automation.

-Implement a structured approach to delivering, testing and maintaining automation in line with appropriate project and change controls.

-Be available to support team members and assist in managing and resolving issues.

-Following the direction of the GTS Team Leads and the Global Strategy and Architecture director, investigate and understand processes to assess their viability to be automated.

-Manage the existing Robotic Process Automation (Automation Anywhere and Scripting) BAU as well as new initiatives coordination and implementation.

-Report on progress of assigned work to GTS Head and Business Technology Strategy and Architecture Director on a monthly basis.

-Maintain up-to-date documentation relating to automation in the GTS/IT Knowledge Base.

Perfil Buscado (H/M/D)

  • 3-5 years previous experience in a Technical environment in a European or Global company

  • High level of technical knowledge on both infrastructure and applications

  • 2-3 years of experience in Active Directory and Automation (Automation Anywhere if possible) and any other coding/scripting languages (Python, Powershell, etc)

  • Experience with service ticketing tools

  • Result focused and customer service oriented.

  • Project Management and Change control experience.

  • Experience in process documentation with detail-oriented skills.

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional.

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