Customer Success Manager (Italy) - SaaS B2B

Barcelona Permanente

Publicado 06/04/2022

  • leading company in its sector with a national presence.
  • Dynamic team, enterprising and committed to its human team.

Acerca de nuestro cliente

Barcelona-based company founded in 2016 to improve the way supermarkets and retailers interact with their customers by combining consumer data and super fast loyalty capabilities.


  • Manage around 10 accounts, making sure that the product and service are meeting the customers' expectations.
  • Lead and follow up on the onboarding process and platform training.
  • During the onboarding process, execute specific actions and campaigns that our customers define
  • Deliver monthly follow up of KPIs and detect red flags regarding business activity
  • Guarantee our customers are receiving appropriate support from all areas of the business and follow up on every issue.
  • Develop the ability to make contributions and proposals to make the product better from a customer/user point of view.
  • Understand customer needs and identify up-selling opportunities to work alongside the Account Executive
  • Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.

Perfil Buscado (H/M/D)

  • Previous experience as a Customer Success Manager in SaaS B2B companies.
  • English, Italian and Spanish proficiency is mandatory.
  • Proficiency in Excel. Controlling other analytical tools is a plus
  • Bachelor's degree in business, economy, or any related field.
  • You have a very analytical mindset and an eye for detail
  • Excellent communication and negotiation skills and a customer-oriented attitude
  • A customer-oriented person with a strong focus on results

Qué ofrecemos

  • 50% discount on private health care with Sanitas
  • Flexible schedule
  • Fridays short days
  • Training budget and free access to O'Reill --> Explore your capabilities and keep on learning
  • We are remote-friendly! No matter your location what's important is your contribution.
  • 25 days of paid vacation.
  • English lessons 🇬🇧🇬🇧 with a native teacher
  • Gym discounts.
  • Flex compensation with Cobee.
  • Team building activities.
Trabaja con Nosotros
Melissa Climent
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Resumen de empleo

Sub Sector
Desarrollo de Negocio
Technology & Telecoms
Tipo de contrato
Nombre del consultor
Melissa Climent
Número de referencia

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