- leading company in its sector with a national presence.
- Dynamic team, enterprising and committed to its human team.
Acerca de nuestro cliente
Barcelona-based company founded in 2016 to improve the way supermarkets and retailers interact with their customers by combining consumer data and super fast loyalty capabilities.
- Manage around 10 accounts, making sure that the product and service are meeting the customers' expectations.
- Lead and follow up on the onboarding process and platform training.
- During the onboarding process, execute specific actions and campaigns that our customers define
- Deliver monthly follow up of KPIs and detect red flags regarding business activity
- Guarantee our customers are receiving appropriate support from all areas of the business and follow up on every issue.
- Develop the ability to make contributions and proposals to make the product better from a customer/user point of view.
- Understand customer needs and identify up-selling opportunities to work alongside the Account Executive
- Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.
Perfil Buscado (H/M/D)
- Previous experience as a Customer Success Manager in SaaS B2B companies.
- English, Italian and Spanish proficiency is mandatory.
- Proficiency in Excel. Controlling other analytical tools is a plus
- Bachelor's degree in business, economy, or any related field.
- You have a very analytical mindset and an eye for detail
- Excellent communication and negotiation skills and a customer-oriented attitude
- A customer-oriented person with a strong focus on results
- 50% discount on private health care with Sanitas
- Flexible schedule
- Fridays short days
- Training budget and free access to O'Reill --> Explore your capabilities and keep on learning
- We are remote-friendly! No matter your location what's important is your contribution.
- 25 days of paid vacation.
- English lessons 🇬🇧🇬🇧 with a native teacher
- Gym discounts.
- Flex compensation with Cobee.
- Team building activities.