Customer Service / Sales Administrator with fluent French

The Sales Administrator plays a vital role in supporting the sales team and ensuring the efficient operation of the sales department. This position requires a detail-oriented individual who can manage multiple tasks, coordinate with various departments, and maintain excellent communication with customers. The Sales Administrator contributes to achieving sales targets by providing administrative support, processing orders accurately, and facilitating smooth interactions between clients and the sales team. This role often involves working in a fast-paced environment where organizational skills, attention to detail, and customer service orientation are essential to ensure customer satisfaction and operational efficiency.

• Order Processing: Receiving, reviewing, and entering customer orders into the system accurately and promptly. Comunicate with Sales Team/Customer to release any price difference. Update sales order prices and payment terms based on approved WFS requests; validate approvals are attached and auditable
• Customer Service: Act as the first point of contact for order‑related queries, delivering prompt, professional, and solution‑oriented responses. Keep customers and internal teams informed with clear, proactive updates. Build trust through accuracy, reliability, and a commitment to getting it right the first time
• Backorder management: Monitor and follow up open orders. Check together with sales team/customer if orders are still valid. Check if orders have an internal block (credit block, delivery block, pricing) and contact appropiate department to release blocked orders. Prepare and send pre-checked open order/backorder reports to Key Account Managers and Customers
• Cross-Functional Collaboration: Liaising with logistics, finance/credit control, Master Data teams to ensure timely delivery and accurate billing.
• Invoice/Credit management: check invoice issues and issuing credits for price differences, stock compensation and other credit cases