- Importante empresa de seguros sanitarios internacional
- Perfil orientado al trato al cliente y nivel alto de Alemán o Francés
Acerca de nuestro cliente
Importante empresa de seguros sanitarios
- Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
- Coordinate and ensure follow-ups of the assigned contracts/clients.
- Handle and process medical reports.
- Keep records and filing up to date.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
- Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
- Translate communications, medical reports or other documents if needed.
- Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
- Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Perfil Buscado (H/M/D)
- French or German native level and high of English
- Skillful in taking decisions: takes the right action on allocated files based on the available information.
- Excellent Communication skills.
- Accurate: works accurately on the input of data, aims to work faultlessly.
- Discipline: pays attention to procedures, agreements and document flows.
- Efficient: finds a good balance between quality and quantity.
- Team player: Able to work in a team.
- Skillful with computer programs: readily learns the ropes in the use of current office applications
- Discreet: works discreetly with confidential (medical) information.
- Permanent Offer
- Salary: 17.000 euros + anual bonus + Insurance
- Monday to Friday 9 to 16.45
- Start Day: 14 of Febraury