Customer Service (German or French) HOMEOFFICE

Publicado 22/12/2021

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Importante empresa de seguros sanitarios

Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
Coordinate and ensure follow-ups of the assigned contracts/clients.
Handle and process medical reports.
Keep records and filing up to date.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
Translate communications, medical reports or other documents if needed.
Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

French or German native level and high of English
Skillful in taking decisions: takes the right action on allocated files based on the available information.
Excellent Communication skills.
Accurate: works accurately on the input of data, aims to work faultlessly.
Discipline: pays attention to procedures, agreements and document flows.
Efficient: finds a good balance between quality and quantity.
Team player: Able to work in a team.
Skillful with computer programs: readily learns the ropes in the use of current office applications
Discreet: works discreetly with confidential (medical) information.