Customer Service (German or French) HOMEOFFICE

    Madrid Permanente EUR17.000 - EUR18.000

Publicado 22/12/2021

  • Importante empresa de seguros sanitarios internacional
  • Perfil orientado al trato al cliente y nivel alto de Alemán o Francés

Acerca de nuestro cliente

Importante empresa de seguros sanitarios

Descripción

  • Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
  • Coordinate and ensure follow-ups of the assigned contracts/clients.
  • Handle and process medical reports.
  • Keep records and filing up to date.
  • Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
  • Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
  • Translate communications, medical reports or other documents if needed.
  • Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
  • Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

Perfil Buscado (H/M/D)

  • French or German native level and high of English
  • Skillful in taking decisions: takes the right action on allocated files based on the available information.
  • Excellent Communication skills.
  • Accurate: works accurately on the input of data, aims to work faultlessly.
  • Discipline: pays attention to procedures, agreements and document flows.
  • Efficient: finds a good balance between quality and quantity.
  • Team player: Able to work in a team.
  • Skillful with computer programs: readily learns the ropes in the use of current office applications
  • Discreet: works discreetly with confidential (medical) information.

Qué ofrecemos

- Permanent Offer

- Salary: 17.000 euros + anual bonus + Insurance

- HomeOffice

- Monday to Friday 9 to 16.45

- Start Day: 14 of Febraury

Trabaja con Nosotros
David Alfonso
Indicar número de referencia para la oferta
JN-122021-4560930

Resumen de empleo

Sector
Servicio de Atención al Cliente
Sub Sector
Agente de Atención al Cliente / Recepción
Industria
Insurance
Localización
Madrid
Tipo de contrato
Permanente
Nombre del consultor
David Alfonso
Número de referencia
JN-122021-4560930