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Publicado 17/05/2022
- Contrato indefinido
- remoto
Acerca de nuestro cliente
Importante empresa lider en su sector busca incorporar perfiles de Customer Service con Francés e Inglés en su equipo.
Descripción
- Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
- Coordinate and ensure follow-ups of the assigned contracts/clients.
- Handle and process medical reports.
- Keep records and filing up to date.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
- Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
- Translate communications, medical reports or other documents if needed.
- Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
- Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Perfil Buscado (H/M/D)
- Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.
- Active knowledge of English is a must (C1 level)
- Active knowledge of French (C1 level)
Qué ofrecemos
- Long term contract
- Schedule: Monday to Friday from, 9:00-16:45, 12:15-20:00 or 15:15 to 23:00
- Salary: 17.000€ b/a + 3% bonus
- Homeoffice
Trabaja con Nosotros
Monica Martin
Indicar número de referencia para la oferta
JN-052022-5614338
Resumen de empleo
- Sub Sector
- Tramitador de Seguros
- Industria
- Insurance
- Localización
- España
- Tipo de contrato
- Permanente
- Nombre del consultor
- Monica Martin
- Número de referencia
- JN-052022-5614338
