Customer Service French and English (REMOTO)

España Permanente

Publicado 17/05/2022

  • Contrato indefinido
  • remoto

Acerca de nuestro cliente

Importante empresa lider en su sector busca incorporar perfiles de Customer Service con Francés e Inglés en su equipo.

Descripción

  • Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
  • Coordinate and ensure follow-ups of the assigned contracts/clients.
  • Handle and process medical reports.
  • Keep records and filing up to date.
  • Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
  • Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
  • Translate communications, medical reports or other documents if needed.
  • Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
  • Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

Perfil Buscado (H/M/D)

  • Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.
  • Active knowledge of English is a must (C1 level)
  • Active knowledge of French (C1 level)

Qué ofrecemos

  • Long term contract
  • Schedule: Monday to Friday from, 9:00-16:45, 12:15-20:00 or 15:15 to 23:00
  • Salary: 17.000€ b/a + 3% bonus
  • Homeoffice
Trabaja con Nosotros
Monica Martin
Indicar número de referencia para la oferta
JN-052022-5614338

Resumen de empleo

Sector
Servicio de Atención al Cliente
Sub Sector
Tramitador de Seguros
Industria
Insurance
Localización
España
Tipo de contrato
Permanente
Nombre del consultor
Monica Martin
Número de referencia
JN-052022-5614338

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