Customer Service- English and Dutch

Barcelona Permanente EUR29.500 - EUR29.500 por año

Actualizado 04/06/2024

  • Important company in the healthcare sector located in Barcelona.
  • Permanent contract.

¿Dónde vas a trabajar?

Important company in the healthcare sector located in Barcelona.

¿Qué harás en tu nuevo puesto?

Customer Service- English and Dutch will be responsible:

  • Handle customer inquiries, process returns, and resolve customer issues promptly.
  • Oversees Order release through tasks created because of data or stock management.
  • Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
  • Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
  • Identify actions of improvement towards proactivity towards Customer Satisfaction
  • Liaise with IT to implement the required system improvements.
  • Drive continuous improvement in customer fulfillment systems and processes.
  • Integrate customer data from various reporting channels as necessary.
  • Produce and maintain reports presenting and analyzing key performance indicators.
  • Ensure clean and accurate data management and analysis.

¿A quién buscamos (H/M/D)?

Customer Service- English and Dutch:

  • Focuses relentlessly on customers.
  • Works well under pressure
  • Works well in teams
  • Pays attention to details.
  • Communication skills, including verbal, written and presentation.
  • Interpersonal skills
  • Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis.

¿Cuáles son tus beneficios?

  • Growth and development opportunity.
  • 2 days home office
Trabaja con Nosotros
Ignacio Comuñas
Indicar número de referencia para la oferta
JN-032024-6371607

Resumen de empleo

Sector
Servicio de Atención al Cliente
Sub Sector
Agente de Atención al Cliente / Recepción
Industria
Healthcare / Pharmaceutical
Localización
Barcelona
Tipo de contrato
Permanente
Nombre del consultor
Ignacio Comuñas
Número de referencia
JN-032024-6371607

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