Customer Service for Dutch market in Barcelona

· Answering customer enquiries via email and telephone

· Advising customers on selecting the right product for their needs

· Preparation and calculation of price quotations

· Preparation of virtual samples

· Process and follow-up of (online) sales orders with customers

· Process and follow-up of purchase orders with suppliers

· Manage print proofs between suppliers and customers

· Send shipping information and assure on-time delivery

· Assuring customer satisfaction