Customer Service & Distribution Manager - Vallés Oriental
34,000EUR - 35,000EURPublicado 22/11/2019
FMCG located in Vallés Oriental (Barcelona)
Customer Service manager with knowledge in SAP
Acerca de nuestro cliente
Important multinational company, is looking for a Customer Service & Distribution Manager located in Vallés Oriental.
Descripción de la oferta
- Leading and motivating a team of the customer service staff.
- Supervise day-to-day operations in the customer service department.
- Manage a portofolio of national customers, including identifying their needs and requirements and offering innovative solutions to their specific needs.
- Following up the customers through status calls and meetings to make sure that our customers get the best possible service.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics (KPI); monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing innovative ideas and creating effective customer service procedures, policies, and standards.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Build relationships within the company and with external parties, such as suppliers or distributors.
- SAP Key user for Customer Service and procurement.
Perfil Buscado (Hombre/Mujer)
- A minimum of 5 years' proven experience in a customer service position and 2 years leading a team.
- High level of English + Spanish.
- Customer orientation. Orientation to results and continuous improvement.
- Skills in negotiation and communication. Resource management. Teamwork. Leadership. Planification and organization. Analytical, resolutive and decision-making capacity.
- Specific knowledge in Customer Service, Logistics and Commercial area.
- Proficiency in MS Office applications included SAP.
- Permanent contract directly with the client.
- Good opportunities of professional development.
- Monday to thursday 8h to 17h. Friday 8h to 15h