Customer Service with Danish

Barcelona Permanente Remoto / híbrido

Publicado 27/06/2022

  • Great opportunity in Tech company
  • Fluent level of English and Danish is a must

Acerca de nuestro cliente

International company from technology sector.

Descripción

  • Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
  • Own, respond to and ensure progression of queries within service level agreements
  • Coordinate logistic matters with Tech Data´s warehouses, both central and regional.
  • Support the Nordic finance department as well as the Danish local office
  • Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
  • Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes
  • Highlight and help to address root cause issues relating to after sales management queries
  • To promote the use of Tech Data's E Business customer service tools
  • Support other team members to achieve goals and maintain a strong team work ethos
  • To support the business by following all company policies and procedures and working to the Tech Data shared values
  • Other ad hoc duties as required from time to time.

Perfil Buscado (H/M/D)

  • Advanced level of English and Danish
  • Prior experience of business and customer services processes.
  • Track record of working successfully in a team environment
  • Attention to detail
  • Customer focused
  • Excellent customer relations skills
  • Excellent communication skills
  • Excellent organisation skills
  • Effective time management and prioritising skills
  • SAP R3 (preferable)
  • Working knowledge of Excel and Word an advantage

Qué ofrecemos

  • International environment
  • Side benefits
  • Possibility to grow
Trabaja con Nosotros
Xavier Buela Colome
Indicar número de referencia para la oferta
JN-062022-5662968

Resumen de empleo

Sector
Servicio de Atención al Cliente
Sub Sector
Responsable / Director de Call Center
Industria
Technology & Telecoms
Localización
Barcelona
Tipo de contrato
Permanente
Nombre del consultor
Xavier Buela Colome
Número de referencia
JN-062022-5662968
Tipo de trabajo
Remoto / híbrido

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