- Great opportunity in Tech company
- Fluent level of English and Danish is a must
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International company from technology sector.
- Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
- Own, respond to and ensure progression of queries within service level agreements
- Coordinate logistic matters with Tech Data´s warehouses, both central and regional.
- Support the Nordic finance department as well as the Danish local office
- Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
- Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes
- Highlight and help to address root cause issues relating to after sales management queries
- To promote the use of Tech Data's E Business customer service tools
- Support other team members to achieve goals and maintain a strong team work ethos
- To support the business by following all company policies and procedures and working to the Tech Data shared values
- Other ad hoc duties as required from time to time.
Perfil Buscado (H/M/D)
- Advanced level of English and Danish
- Prior experience of business and customer services processes.
- Track record of working successfully in a team environment
- Attention to detail
- Customer focused
- Excellent customer relations skills
- Excellent communication skills
- Excellent organisation skills
- Effective time management and prioritising skills
- SAP R3 (preferable)
- Working knowledge of Excel and Word an advantage
- International environment
- Side benefits
- Possibility to grow