Customer service Chinese + English speaker
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Descripción de la oferta
Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration
Handle eligibility requests from Customer Services
Keep records and filing up to date.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
Perfil Buscado (Hombre/Mujer)
- Chinese speaker.
- English speaker.
- Experience in customer service.
*Salary. 15.250 - 16.000 €
*Schedule. Wednesday to Sunday from 9:00 to 18:00 h.
*Contract. temporary + incorporation.