Customer Service B2B German Native Level

Barcelona Permanente

Publicado 06/04/2021

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  • Shared Services Centre

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Shared Services Centre


Deal with customer and sales queries quickly and effectively

Be able to take accurate and concise information over the telephone

Perform the order entry into the SAP system (ERP)

Check stock availability and call the final consumer if there is any issue

Tracking and follow up of orders, liaising with the warehouse and shipping company

Deal with any operational issue (refusals, returns, damages, etc.)

Ensure basic maintenance of Operations Systems

Prepare and maintain customer order database and issue invoices

Email dialogue with the customers and sales force

Perfil Buscado (H/M/D)

Native German speaker & Fluent English is a must.

Any other European language is a plus.

Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports

Understanding of back office Operations systems

Proactive, problem-solver

Computer skills: Good knowledge of Microsoft office & Excel. SAP is a plus.

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional

Trabaja con Nosotros
Gizem Baykal
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Nombre del consultor
Gizem Baykal
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