Customer Operations with German and English

International Permanente EUR20.000 - EUR22.000 por año Remoto / híbrido

Actualizado 11/07/2024

  • .International Automotive Company based in the North of Madrid
  • .Customer Operations with German and English

¿Dónde vas a trabajar?

International Automotive Company based in the North of Madrid

¿Qué harás en tu nuevo puesto?

  • Handling of Customer calls (approximately 20 calls per day)
  • Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5)
  • Handling and follow up of Customer e-mails.
  • Query Management originated in SC business (via email, telephone or Child Case)
  • Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).
  • Analysis of customer accounts in SAP and ICON systems.
  • Outgoing calls for customer clarification requests.
  • Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
  • Archive of the contracts in a digital platform (SCAT).
  • Printing and sending out of welcome letters to customers.
  • Duties on holidays when required and approved by the TL beforehand

¿A quién buscamos (H/M/D)?

  • Basic level and some experience in SAP/FI
  • Medium level and some experience in MS office tools, specially Excel
  • High level of English and German

¿Cuáles son tus beneficios?

  • 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract
  • Possibilities of working in a multinational company with really good international environment
  • 3 days of teleworking and flexibility
Trabaja con Nosotros
Ana Marin
Indicar número de referencia para la oferta

Resumen de empleo

Servicio de Atención al Cliente
Sub Sector
Responsable / Director de Call Center
Business Services
Tipo de contrato
Nombre del consultor
Ana Marin
Número de referencia
Modalidad de trabajo
Remoto / híbrido

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