Customer Care ( German Market ) Salary 21K
Importante empresa sector Internet selecciona perfil nativo alemán
Muy orientado al trato al cliente y capacidad de trabajo en equipo
Acerca de nuestro cliente
Importante empresa sector Internet y muy enfocada al mundo deportivo
Descripción de la oferta
Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will:
- Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
- Manage the incoming calls and reply to the requests by phone and / or email.
- Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
- Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
- Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.
- Support all processes and operations of multiple departments (sales, financial, admin ...).
- Take the extra mile to engage customers.
Perfil buscado (h/m)
- Mandatory native level of German
- Valuable previous experience in Customer Service, Help Desk or similar
- Valuable international experience
- Goal oriented with great communication and interpersonal skills
- Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
- Proactive, dynamic, with positive attitude and team spirit
- Salario: 21.000€ + seguro + beneficios de la empresa
- Madrid Centro
- Horario: L a V de 12 a 21.00h