Contract Administrator with fluent German - PageGroup SSC

Position Purpose:

As a Contract Administrator Specialist, you will join our Middle Office team to support HR operations for our Temporary Workers business across Europe.

This position involves both customer service and administrative responsibilities, ensuring that our temporary employees (hereafter: Candidates) that we place at our customers get excellent support during their assignment.

From creation of contracts for the Candidates, through their onboarding, support with timesheets, payslips and assisting our clients, the Middle Office is a central place of contact for Candidates, Clients and our Sales teams. Administrative tasks

The Middle Office Administrative tasks cover a wide range of activities, including:

• Contract creation for Candidates and Clients (which includes gathering & vetting of necessary information)
• Issuing contracts, having them signed and stored
• Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created
• Generate reporting for business needs

The right candidate for this role is therefore someone with attention to detail and who is keen to understand how all these different processes impact each other. Customer-service related tasks

Along the contract-life cycle there can be several interaction points with stakeholders:

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
• Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
• Answering Candidate questions
• Attending to Client queries

PageGroup changes lives by creating opportunities for people to reach their full potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.