Collections & Accounts Receivables with native French

Barcelona Permanente EUR23.000 - EUR28.000

Actualizado 30/03/2021

  • Important European multinational located in Barcelona city
  • Native level of french for a SSC

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Multi-national Shared Services Center (SSC) will be supporting European markets, ensuring that assigned tasks in supporting Collections and Accounts Receivables (AR) process are performed at expected levels in terms of quality and throughput/ productivity.

Descripción

General:

Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed

Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.

Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.

Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables

Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.

Performs cash application processes, AR related management on a timely and accurate manner

Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.

Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.

Ensures dispute escalations are properly handled in a customer friendly manner

Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

Personnel:

Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:

Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:

Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting

Ensures clear, effective upward feedback and reporting.

Compliance:

Ensures compliance on operational accounting policies and procedures

Ensures the integrity of the financial accounting systems and controls under his management.

Perfil Buscado (H/M/D)

  • Required Skills

2-4 years of experience in Order to Cash, Billing and Collections or Customer service

Open to work in international environments

English as business language and local language to support the region

Excellent interpersonal skills with the ability to influence and develop relations at all levels

Flexibility and ownership

Team player in an multi cultural environment

High degree of orientation in customer service

Good negotiation skills

High School, Vocational Certificate, Post Secondary Diploma

  • Preferred skills

University Degree

Other European Languages

Knowledge of Microsoft Office

Knowledge of SAP HYBRIS

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional

Trabaja con Nosotros
Genis Olive
Indicar número de referencia para la oferta
321479

Resumen de empleo

Sub Sector
Localización
Tipo de contrato
Nombre del consultor
Genis Olive
Número de referencia
321479