Agente atención al cliente/ Italiano
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Customer Service department
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Descripción de la oferta
- Administration process:
- Determining requirements; answering inquiries; resolving problems; fulfilling requests.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Coordinate and ensure a correct administrative follow-up of the clients and contracts.
- Take full responsibility for the premium/eligibility administration
- Handle eligibility requests from Customer Services
- Keep records and filing up to date.
- Implement contracts in case of new clients
- Manage your work, taking into account the applicable procedures and agreements
- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
- Commit yourself to high-quality administration and fast transactions.
- Communication process:
- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
- Respond to questions in a qualitative way.
- Manage all communications (letter, fax, e-mail) to clients and insurers.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...
Perfil Buscado (Hombre/Mujer)
- Experience in back office tasks.
- Englishm and italian.
- Enthusiasm, strong work ethic and a positive attitude.
- Sales oriented. Results-driven attitude with a hunger for success.
- Team work, fast decision making, multitasking and problem solving skills.
- Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs.
- Ability to learn and assimilate information quickly and to deal with difficult customers and situations.
- Attention to detail and stress management.
- Friendly, patient, empathetic customer-oriented attitud.
*Schedule. Monday to Friday
-English and Italian: 10:00-17:45 Salary 16K+7%
-English and Italian: 15:15-23:00 Salary 18K+7%
-English and Italian: 08:00-15:45 Salary 16K+7%