Detalles del puesto

Travel Agent Weekends Italian with English and Spanish

Barcelona   •   9,000EUR - 10,000EUR   •  Permanente   •  Actualizado 05/08/16

Bullet points

  • Multinational Insurance Company in Barcelona
  • Travel Agent Weekends with Italian and English Bilingual

Acerca de nuestro cliente

Multinational Insurance Company in the heart of Barcelona

Descripción de la oferta

Assist individuals who are in need of travel assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.

  • To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
  • To advise and orient customers towards an appropriate solution.
  • To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file.
  • Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
  • To work in a team environment to ensure proper case handling.

Perfil buscado (h/m)

  • Proven experience in telephone customer care or in customer facing roles.
  • Excellent command of Italian and English. Spanish will be a plus!
  • Strong written and spoken communication skills
  • Excellent telephone customer care skills.
  • High appreciation of teamwork.
  • True interest and commitment.
  • Assistance, travel or tourism industry background is highly valued.

Qué Ofrecemos

Great opportunities to develop your skills in an important multinational company in the heart of Barcelona!

  • Schedule: Weekends and Bank Holidays (part-time job). 10h-18h //14h-22h
  • First 3month contract and chance to get permanent afterwards
  • International environment and fun!

Me interesa este trabajo

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