Travel Agent with French and Spanish
Travel Insurance Business Unit in Barcelona
Travel Assistance Agent with FR+ENG+SP
Acerca de nuestro cliente
Insurance Multinational Company in the heart of Barcelona.
Descripción de la oferta
Purpose of the role:
- Assist individuals who need any help during a trip.
- The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.
- To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
- To advise and orient customers towards an appropriate solution.
- To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file.
- Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
- To work in a team environment to ensure proper case handling.
Perfil buscado (h/m)
- Proven experience in telephone customer care or in customer facing roles.
- Excellent command of French, English or Spanish very fluent is a must!
- Strong skills in logistics, administration and interpersonal relations.
- High appreciation of teamwork.
- True interest and commitment.
- Good PC skills (Word, Excel, Internet), including strong typing ability.
- Assistance, travel or tourism industry background is highly valued.
- Part-time Job on the Weekends and Bank Holidays
- Schedules: Intensive mornings or evenings: 8h-16h / 14h- 22h (fixed shifts)
- Salary: 750Euros per month
- 3 month contract and chance to continue afterwards.