Detalles del puesto

Tender & Customer Service Leader (Medical Device)

Madrid   •   40,000EUR - 45,000EUR   •  Permanente   •  added 20/09/16

Bullet points

  • Global medical technology corporation serving the health care industry
  • Tender & Customer Service Leader (Medical Device)

Acerca de nuestro cliente

Multinational who is global medical technology corporation serving the health care industry. The company specialized in two areas: reducing medication errors and prevention of health care-associated infections

Descripción de la oferta

Main Responsibilities

  • Develop tender submission in relation to the client's requirements advise of company information
  • Reviewing pre-tender documentation for unusual risks and providing solutions / alternatives for identified risk profiles
  • Conducting post-tender negotiation with respect to contract terms and conditions
  • Ensure quality, updating and follow-up on current contracts/agreements
  • Assist & guide Customer service team to deliver strong customer service
    • placement of orders, refunds or exchanges
    • warranties or terms of sale
    • product recalls
    • prioritize and resolve customer issues in timely and accurate fashion
    • Manage customer calls in friendly and courtesy manner

As Tender lead

  • Distribution of relevant sections of invitation to tender documents to various Sales representative/departments and co-ordination of responses
  • Preparation and submission of accurate tenders to the company's high standards
  • Administrative management of tenders: documentation preparation, reviewing, filing, presentation and maintenance. Dealing with contracting authorities
  • Management of prices, offers and authorizations as well
  • Samples management
  • Opening and closing guarantees
  • Updating tender and contract information of Services with customers on SAP and internal data bases
  • Follow up deadlines and delivery documentation
  • Communication with customer service for updating prices
  • Communication with logistic for forecast and supply chain updating

As Team Lead

  • Cordinate Iberia Customer Service team, while defining and monitoring solid process are in place
  • Communication with Logistic, Sales & Marketing for control and follow-up of back orders
  • Point of contact with EMEA CS Manager departments

Perfil buscado (h/m)

  • Degree in Administration, FP II minimum or 5 years in equivalent work experience
  • Scheduling experience and procedures development
  • Advanced Office skills and operating system for ordering procedure are needed
  • Excellent communication skills and phone support experience
  • Ability to work under pressure and handle different activities, alignment of interests between sales and customer service. Coordination with logistic department
  • Solid organizational and planning skills required
  • Fluent in English (Advanced or Proficiency level) C1 or C2

Qué Ofrecemos

Permanent Position e Immediate Hiring

From Monday to Friday (flexible)

Salary: 40.000 - 45.000 (gross salary)

Me interesa este trabajo

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