Service Desk Agent
- Are you a Service Desk Agent looking for a permanent role?
- Do you want to wark for an international company?
Acerca de nuestro cliente
Our client company is a well known multinational in the human resources field, with great working environment and great opportunities.
Descripción de la oferta
As Service Desk with English or an other European Language, you will be working as an IT expert on the International Service Desk and reporting to the Team Manager. This already established Service Desk provides B2B IT support services to end users. The Service Desk is expanding and therefore offering exiting career opportunities.
Your main responsibilities will be:
- Provide Excellent Customer Support.
- Follow up and solving complex IT incidents.
- Escalate incidents to Level 3 when unable to resolve.
- Responding to incoming emails.
- Ensuring that service quality levels meet expectations.
Perfil buscado (h/m)
We are looking for a candidate with:
- Previous experience in a similar role.
- Technical academic background.
- High level in English
- High level in another European language is a plus.
- Permanent contract.
- Working place: Barcelona.
- Great environment.