Detalles del puesto

SaaS Key Account Manager

Barcelona   •   35,000EUR   •  Permanente   •  Actualizado 29/03/16

Bullet points

  • SaaS Company based in Barcelona
  • Software Key Account Manager

Acerca de nuestro cliente

SaaS Company based in Barcelona.

Descripción de la oferta

  • Responsible for creating and maintaining a partnership with their assigned customer base.
  • Working with the Sales Managers and Project Managers, assist with activating new accounts, delivery communication with clients and updating of accordingly.
  • Proactive part of a customer focused team comprising technical support and field operations, especially in the client set-up phase (e.g. technical implementation, client training).
  • Perform regular account health check reviews with the clients.
  • Manages contract renovations and account escalations.
  • Churn/cancellation prevention identification and appropriate actions taken or escalated as necessary.
  • Answering product usage questions, as appropriate.
  • Schedule and conduct weekly proactive communications.
  • Provide regularly scheduled analysis of customer product use, and issues log.
  • International travel is required depending on Client needs.

Perfil buscado (h/m)

  • 4+ years key account management experience for B2B software applications on an international level.
  • English is the must, other languages are a good plus.
  • Previous sales experience a plus.
  • Strong team communication skills are essential.
  • Ability to develop strong relationships with internal and external contacts.
  • Open to feedback and proactive actions to continually improve.
  • Evidence of working in a high energy team environment, motivating team members, and actively supporting team members to meet the needs of the customer.
  • Highly organized, consistently positive (offers solutions in place of roadblocks) and self-directed with proven ability to manage and prioritize multiple tasks in a fast paced environment.
  • International experience, we highly value if you have lived and worked in more than one country for a substantial period of time (at least 2 years).
  • Self-motivation, with a proven ability to learn quickly, multi-task and work independently as well as part of a team.
  • A positive, 'can-do' attitude.
  • Excellent written and verbal communication skills are essential.
  • Expert level user of Microsoft Office Suite (MSWord, Excel, PowerPoint etc.).
  • Bachelor's degree required.
  • Proficiency in Microsoft Office applications and

Qué Ofrecemos

Attractive salary package.

Me interesa este trabajo

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