Portuguese Truck Assistance (Weekends)
750EUR - 800EUR por mes (9,000EUR - 9,600EUR)added 14/10/16
- International Insurance Company in the heart of Barcelona
- Portuguese Customer Service (Weekend Shift)
Acerca de nuestro cliente
International Insurance Company in the heart of Barcelona
Descripción de la oferta
- To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
- Advise and orient customers towards an appropriate solution.
- Coordinate all necessary steps of assistance: Handle international telephone calls and emails, register cases, document actions into our computer based system, organize appropriate assistance, and ensure the closure of each file.
- Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
- Contact; cranes to collect vehicles, hotels and buy flights for clients.
- Work in a team environment to ensure proper case handling.
- Administration of invoices and claims related to each case.
Perfil buscado (h/m)
- Excellent telephone customer care skills.
- Excellent command of Portuguese and English (oral and written).
- Strong skills in logistics, languages and interpersonal relations.
- High appreciation of teamwork
- True interest and commitment for the corresponding shift 14h - 22h. Working weekends (Saturday and Sunday) and bank holidays
- Excellent PC skills (Word, Excel, Internet), including strong typing ability
- Stable company with international environment and possibilities for career development.
- Central work location in Barcelona: Sants
- Initial temporary contract directly with the company (3-6 months) and high possibility of permanent contract afterwards.
- Gross annual salary of 9.000€.
- Training: 2 weeks