Detalles del puesto

Operations Manager with French

Barcelona   •   25,000EUR - 30,000EUR   •  Permanente   •  Actualizado 13/10/16

Bullet points

  • Outsourcing Multinational Company
  • International Operations Manager with English

Acerca de nuestro cliente

Our client is an Outsourcing Multinational Company based in Barcelona that provides services at an international level.

Descripción de la oferta

  • As an International Operation Manager, you will be responsible for the Selection, Recruitment and Skills Development for all direct reports (Around 60 employees).
  • Performing a continuous review and a proactive management across the Teams.
  • Management of the migration of campaigns and/or new business implementations.
  • Undertake and lead quarterly performance reviews and One2One meetings with direct reports against KPI's.
  • Line management responsibility for the Management Team.
  • Management of client's relationships at an operational level in terms of coordination of information, data requests and delivery of results.
  • Ensure and accomplish a high index of Customer Satisfaction Surveys.
  • Prepare, analyse and present data to the client as part of monthly performance reviews.

Perfil buscado (h/m)

  • Bilingual level of English is mandatory, Spanish and/or French very valuable.
  • Minimum two years of work experience in the management of teams is mandatory.
  • Previous experience as an Operations Manager (that is the management of team leaders responsible of the Agents).
  • Excellent verbal and communication skills at a business level.
  • Strong leadership skills with he ability to manage multiple teams and large groups of people.
  • Strong interpersonal skills.
  • Customer relationship management skills.
  • Previous experience as a supervisor/team leader in a Call Centre Platform.

Qué Ofrecemos

  • Career development opportunities.
  • Position based in Barcelona, Spain.
  • Competitive salary of 25.000 EUR on annual basis + 20% variable (5.000 EUR).
  • Responsibility of projects at an operational level for a well-known Electronics multinational company.
  • Schedule: From Monday to Friday, rotational shifts between 8h and 19h.

Me interesa este trabajo

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