Night Customer Service (Truck Assistance)
International Insurance company in Barcelona
Night Customer Service Agent (Truck Assistance)
Acerca de nuestro cliente
International Insurance Company in Barcelona
Descripción de la oferta
- To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
- To advise and orient customers towards an appropriate solution.
- To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.
- Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
- Contact to crans to collect vehicles, hotels and buy flights for clients.
- To work in a team environment to ensure proper case handling.
- Administration of invoices and claims related to each case.
Perfil buscado (h/m)
- Excellent telephone customer care skills.
- Excellent command of English and Italian oral and written. Must be Bilingual and a second language will be a plus!
- Strong skills in logistics, languages and interpersonal relations.
- High appreciation of teamwork.
- True interest and commitment for the Night shift (Non-rotative!).
- Excellent PC skills (Word, Excel, Internet), including strong typing ability
- Stable company with international environment and possibilities for career development.
- Central work location in Barcelona: Sants
- Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards.
- Night shift coverage is from 10 pm to 8.00 am. You will work 5 days, and after you will have 5 days break.
- Gross annual salary of 20.500€.
- Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. Discounts on car, health and home insurance and other fringe benefits