Detalles del puesto

Helpdesk level 1 with languages

Barcelona   •   25,000EUR - 27,000EUR   •  Temporal   •  added 23/09/16

Bullet points

  • International Consultancy located in Barcelona.
  • International profiles with experience in Customer Service.

Acerca de nuestro cliente

International Consultancy located in Barcelona.

Descripción de la oferta

The Shared Service Center of a Multinational Consultancy located in Barcelona is now looking for International profiles with previous experience in costumer service. Your main responsibilities will be:

- Give an excellent IT support to all the offices located around Europe.

- Answer incoming calls and provide an accurate diagnosis of employees' faults.

- Follow up and solving IT incidents.

- Resolve or escalate problems and service request according to established procedures.

- Raise and update calls on the call management system.

Perfil buscado (h/m)

- Spanish, German, Italian or French speakers with a high level of English.

- Previous experience in Customer Service.

- Empathy, positivism and enthusiasm.

- Communication skills and solving ability.

- Multitasking and team worker.

- Previous experience in technical support not required.

Qué Ofrecemos

- Schedule: 8 am to 6 pm or 9 am to 7 pm from Monday to Friday.

- Temporary positions with possibility to be incorporated in the company.

- Offices located in Barcelona.

- Training.

- International environment.

- High opportunities to grow within the company.

Me interesa este trabajo

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