German Customer Service (Truck Assistance)
20,000EUR - 21,000EURActualizado 21/09/16
- International Insurance Company in Barcelona
- German Customer Service (Truck Assistance)
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International Insurance Company in Barcelona
Descripción de la oferta
- To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
- To advise and orient customers towards an appropriate solution.
- To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.
- Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
- Contact to crans to collect vehicles, hotels and buy flights for clients.
- To work in a team environment to ensure proper case handling.
- Administration of invoices and claims related to each case.
Perfil buscado (h/m)
- Excellent telephone customer care skills.
- Excellent command of German and good level of English (oral and written).
- Strong skills in logistics, languages and interpersonal relations.
- High appreciation of teamwork.
- True interest and commitment for the corresponding shift (Non-rotative!). Day shifts coverage is from 08.30am to 10.00pm. All day shift agents work in a pattern of 7,5 hours/day intensive fixed shift (morning or afternoon) from Monday-Friday with occasionally weekend/bank holiday shifts according to business needs (3-4 times/year).
- Excellent PC skills (Word, Excel, Internet), including strong typing ability
Oportunidades de carrera y desarrollo profesional