Detalles del puesto

German Customer Service (Truck Assistance)

Barcelona   •   20,000EUR - 21,000EUR   •  Permanente   •  Actualizado 21/09/16

Bullet points

  • International Insurance Company in Barcelona
  • German Customer Service (Truck Assistance)

Acerca de nuestro cliente

International Insurance Company in Barcelona

Descripción de la oferta

  • To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
  • To advise and orient customers towards an appropriate solution.
  • To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.
  • Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
  • Contact to crans to collect vehicles, hotels and buy flights for clients.
  • To work in a team environment to ensure proper case handling.
  • Administration of invoices and claims related to each case.

Perfil buscado (h/m)

  • Excellent telephone customer care skills.
  • Excellent command of German and good level of English (oral and written).
  • Strong skills in logistics, languages and interpersonal relations.
  • High appreciation of teamwork.
  • True interest and commitment for the corresponding shift (Non-rotative!). Day shifts coverage is from 08.30am to 10.00pm. All day shift agents work in a pattern of 7,5 hours/day intensive fixed shift (morning or afternoon) from Monday-Friday with occasionally weekend/bank holiday shifts according to business needs (3-4 times/year).
  • Excellent PC skills (Word, Excel, Internet), including strong typing ability

Qué Ofrecemos

Oportunidades de carrera y desarrollo profesional

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