German Customer Serv. Repr. with fluent English + SAP
Multinational telecommunications company in Madrid
German Customer Serv. Repr. + fluent English
Acerca de nuestro cliente
Multinational telecommunications company based in Madrid.
Descripción de la oferta
* Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;
* Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status
* Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties;
* Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues;
* Work with sales to develop and participate in training meetings.
* Order entry and order management;
* Providing pricing, order status and availability;
* Provide support for complaint processing;
* Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs;
* Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis - be the Customer's advocate.
Perfil buscado (h/m)
German native or bilingual, fluent level of English.
* Definite plus if previous SAP experience
* Customer Service experience
Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications. Excellent interpersonal and follow-up skills required. Position includes handling and follow-through of customer service issues
- Salary: 23.000€ annual bruto
- From 8 to 17h
- Location: Alcobendas
- International atmosphere
- Great training