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English Customer Service

Barcelona   •   18,000EUR   •  Permanente   •  Actualizado 24/10/16

Bullet points

  • Fast growing e-commerce company in Barcelona centre
  • Customer Service Native English

Acerca de nuestro cliente

One of the largest booking / e-commerce platform in Europe.

Descripción de la oferta

  • Answering inbound calls and making outbound calls from both venues and customers.
  • Handling inbound complaints and writing and responding to customers via email.
  • Calling or emailing partners to confirm bookings.
  • Manage the re-booking and or re-schedule process.
  • Move partners over to confirming their own bookings using our software.
  • Coordinate closely with the Account Management Team on any partner issues.
  • Keep up to date with all product and services including any updates or software releases and where necessary provide ad hoc training on the implemented changes.
  • Co-ordinate and deliver high quality training on the company's solutions.
  • Delivering a fast, efficient response to customers via email, online chat and telephone.
  • Providing help and support to customer queries and processing bookings.
  • Liaising with both customers and venues, problem solving and resolving customer issues.
  • Any other responsibility the job may require.

Perfil buscado (h/m)

  • Native English.
  • Provide experience in the customer care and management expertise to own software and Microsoft Office.
  • MAC/ iOS user is a plus.
  • Used to work under pressure, with peak workloads and multitasking.
  • Solving ability, communication skills, organisation and attention to detail, customer empathy and assertiveness.

Qué Ofrecemos

18.000€ Gross Salary.

Schedule: 9AM to 6PM from Monday to Friday.