Dutch Operations Manager
- International e-commerce company
- Dutch Operations Manager
Acerca de nuestro cliente
Our client is an established e-commerce company in the Health and Beauty sector, based in the city centre of Barcelona.
Descripción de la oferta
We are looking for a Dutch Operations Manager, to take care of:
- Leading the Dutch team: Team Leader, Customer Service Agents, and Data Entry team.
- Effective leadership and management to the teams, ensuring that all the targets are met.
- Monitoring, coaching and training the members of all the team.
- Ensuring all process and procedures are followed accurately in all customer service assistance (telephony, live chat and email).
- Taking part in the recruitment process.
- Assist the Head of Operations
- Provide effective leadership and management to the teams: monitoring, feedback and coaching, training, 1:1 meetings and motivation.
- Analysing budgets and implement improvements.
- Encourage team motivation, drive and promote a happy working environment.
Perfil buscado (h/m)
We are looking for a Dutch Operation Manager with previous experience leading teams.
The ideal candidate should:
- Be highly organised.
- Have strong communication skills.
- Be self motivated.
- Have a previous experience as Team Leader or Coordinator.
- Stable position.
- Immediate start.
- International company located in Barcelona centre.
- Salary offered: 30.000€ gross fix salary + variable