Detalles del puesto

Customer Service Representative English & (Russian or Turkish o

Madrid   •   30,000EUR   •  Temporal   •  Actualizado 29/03/16

Bullet points

  • Multinacional Air Transport Association
  • Customer Services with English & (Russian or Turkish or Croatian or Serbian)

Acerca de nuestro cliente

The International Air Transport Association is a trade association of the world's airlines. Consisting of around 260 airlines, primarily major carriers, representing 117 countries

Descripción de la oferta

Reporting to the Manager, Customer Services, the incumbent will be responsible for front-line customer service, case management, and stakeholder support to the company business partners in the day-to-day operations of the BSP (Billing & Settlement Plan) and CASS (Cargo Account Settlement Systems) within the scope of the company directives and procedures. Furthermore, the incumbent will be responsible for complying with the company global customer service process standards, Customer Relationship Management (CRM) tool user guidelines and industry best practices.

Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures; Provide customer assistance through multiple channels (phone, web, email) to stakeholders within the European region; Provide BSPlink/CASSlink help-desk functions; Handle day to day multi-functional operational support; Be part of a customer centric dedicated team; Provide the necessary high level of quality and support to the company business partners involved in the day to day operations of the company distribution services in the European region; Liaise with other the company business units; Proactively communicate with customers; Assist in maintaining up-to-date internal the company Customer Relationship Management (CRM) tool - SalesForce; Be the customer's point of contact for the company Resolutions and Settlement Systems procedures; Contribute to any other tasks as required by the Manager, Customer Service.

Perfil buscado (h/m)

Qualifications and Skills:

University degree in business administration or a related field;

1-3 years of professional experience in a business support function, preferably in a multicultural/commercial environment;

Experience within the air transport or travel industry would be an advantage;

Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;

Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention; Excellent IT skills, particularly MS office. Proficiency in Customer Relationship Management (CRM)Tools is an asset;

Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to the company corporate philosophy;

Excellent communication skills in Turkish or Croatian or Russian or Serbian and fluent English is essential, and any other European languages would be an asset.

Qué Ofrecemos

Monday - Friday: 09.00 - 18.00 hours

Salary: 30.000

Immediate incorporation and finnish on December 2016

Me interesa este trabajo

Haz clic en el botón Inscribirme con CV completo o en LinkedIn. Esta oferta con referencia 253351 será gestionada por Rebeca Mompo ¡Inscríbete!
Como estás utilizando un dispositivo de Apple iOS no podemos cargar tu CV. Por favor inscríbete con tu perfil de Linkedin. Esta oferta con referencia 253351 será gestionada por Rebeca Mompo ¡Inscríbete!