Detalles del puesto

Customer Service (Italiano e Inglés bilingüe)

Madrid   •  Permanente   •  Actualizado 29/03/16

Bullet points

  • Multinacional americana del sector seguros sanitarios
  • Customer service bilingüe italiano e inglés

Acerca de nuestro cliente

Importante empresa multinacional sector seguros sanitarios

Descripción de la oferta

Administration process

  • Determining requirements; answering inquiries; resolving problems; fulfilling requests.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Coordinate and ensure a correct administrative follow-up of the clients and contracts.
  • Take full responsibility for the premium/eligibility administration
  • Handle eligibility requests from Customer Services
  • Keep records and filing up to date.
  • Implement contracts in case of new clients
  • Manage your work, taking into account the applicable procedures and agreements
  • Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
  • Commit yourself to high-quality administration and fast transactions

Communication process

  • Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
  • Respond to questions in a qualitative way.
  • Manage all communications (letter, fax, e-mail) to clients and insurers.
  • Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions

  • Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
  • Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.
  • Contribute to maintaining a co-operative and friendly working environment.
  • Inform the Operations Manager on problems and inefficiencies.

Perfil buscado (h/m)


- Active language knowledge of minimum Italian and english: bilingual level in both.

- Experience in call center services

- Experience in back office tasks.

Qué Ofrecemos

Horario: L-V (8 a 15:45; 9 a 16:45)

Contrato: indefinido.

Salario: 15.000 - 17.000 € bruto/año

Porcentaje sobre objetivos; seguro médico y transporte.

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