Detalles del puesto

Customer Service German or Danish

Madrid   •   16,000EUR - 18,000EUR   •  Permanente   •  Actualizado 30/09/16

Bullet points

  • Call Center in constant growth
  • Customer service/german/danish/french/sales

Acerca de nuestro cliente

Call Center in constant growth

Descripción de la oferta

  • Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers
  • Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
  • Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...)
  • Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
  • Achieve sales goals set up on a quarterly basis while providing an excellent customer experience
  • Logging and following up on orders or requests
  • Capturing all required data elements in CRM as required by clients, policies and products

Perfil buscado (h/m)

  • High/native speaker of French, German, Norwegian, Danish, Spanish or Italian
  • Fluent English speaker
  • Excellent communication skills in a variety of customer facing situations.
  • Standout colleague
  • Previous experience in similar position is a plus
  • Positive and dedicated attitude
  • High motivation
  • Ability to tolerate stress
  • Patience, flexibility and adaptability
  • Mac knowledge is a plus
  • Professionals living in any location in Spain, with internet and telephone connection

Qué Ofrecemos

Oportunidades de carrera y desarrollo profesional

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