Detalles del puesto

Customer Service with English and SAP

Madrid   •   21,000EUR - 22,000EUR   •  Permanente   •  added 13/07/16

Bullet points

  • Multinational american company
  • Customer Service Repr with English + SAP + Salesforce

Acerca de nuestro cliente

Empresa multinacional norteamericana enfocada en el sector de la construcción.

Descripción de la oferta

Order processing in SAP

  • Sending order confirmation to customer.
  • Order input in SAP.
  • Check that price agreements are triggered correctly!
  • Checking delivery and payment terms.
  • Providing necessary documentation, e.g. transport and customs documents and certificates. (Important to check which Incoterms)!
  • Transport planning with forwarding agent and/or customer

Enquiry handling

  • Independently preparing and sending quotations
  • Follow-up on pending quotes
  • Coordinate approach with outside sales representative.

Handling non-conformities and complaints

  • Issue internal complaint and RMA (if required). Follow local / EU&AF procedures!
  • Send receipt confirmation of complaint
  • Follow up on corrective actions (current and future situation)
  • Inform customer of corrective actions

Backorder monitoring

  • Monitoring the backorders in conjunction with Customer, Warehouse, Purchase and Forwarder.

Customer care

  • Replying to customer questions effectively and in a service-oriented manner.
  • Follow up on actions requested in sales representatives call reports
  • Informing customers about changed delivery times and equivalent products.

Filing & miscellaneous

  • Archiving important notes, E-mails and letters.
  • Support debtor control on collecting accounts receivable.
  • Keeping customer details and price agreements up-to-date.
  • Collecting, sharing and documenting leads, projects, competitor details and market price information

Perfil buscado (h/m)

    • Use of ERP/SAP and CRM Salesforce System
    • Good verbal and written command of English and local language
    • Knowledge of additional computer programs used for the job (Outlook, Internet Explorer,, Word, Excel, PowerPoint)

    Qué Ofrecemos

    • Salary: 21000 euros annual bruto.
    • Indefinite contract and stable career
    • Full time job: 9 to 18hours (Fridays until 15h)
    • Localtion: COSLADA (parking spot available)

    Me interesa este trabajo

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