Detalles del puesto

CRM Support Analyst

Madrid   •  Permanente   •  Actualizado 10/10/16

Bullet points

  • Business Acceleration Consultancy
  • CRM Support Analyst

Acerca de nuestro cliente

Business acceleration consultancy for the digital economy

Descripción de la oferta

  • Roles & Responsibilities:
  • Supports Company's clients on Adobe technologies (mainly UK and US based)
  • Delivers proactive Monitoring and Support
  • Supports Helpdesk team from UK and US
  • Provide some email deliverability monitoring
  • At term manage a Spanish team of Support analysts in Madrid for Celerity's global clients.

Perfil buscado (h/m)

Must Have

  • Informatics, Telecoms or Industrial FP or degree
  • High capacity of team work
  • Availability for out of hours "on calls" and eventually "on sites".
  • Demonstrableexperiencein:
    • Client facing Support
    • Exigent SLAs support backtracks.
    • Supporting Enterprise Systems.
    • Proactive support methodologies.
    • Problem solving.
  • Good past KPIs at client's support account management.
  • Fluent or very good level of written and oral English.
  • Knowledge in the below technologies: JSP, JSSP, Web and server side JavaScript, XML, SQL, Html, CSSx, SOAP, REST, Json, Workflows, Data management, jQuery, Ajax, Apache, tomcat, RDBMS & SQL (PostgreSQL, MS SQL Server or Oracle).
  • "Can do" attitude.


  • Adobe campaign/Neolane (V4, 5 and 6).
  • Knowledge in the below technologies: Java, Hadoop, HBase, Hive, PostgreSQL.
  • Adobe Cloud, AEM, CQ5, Scene 7, Adobe Target and Analytics.
  • Past experience at managing Support units.
  • Knowledge of online or offline direct marketing functions is an asset
  • Linux and Windows Server
  • System administration and network administration knowledge would be of benefit
  • Any specific experience within the CRM or Digital Marketing sector would be beneficial, as would marketing experience in a more general sense

Qué Ofrecemos

Oportunidades de carrera y desarrollo profesional

Me interesa este trabajo

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