Detalles del puesto

Chinese Customer Service Executive

Barcelona   •   22,000EUR - 24,000EUR   •  Permanente   •  added 02/06/16

Bullet points

  • Multinational IT Company located in Barcelona
  • Chinese Customer Service Executive

Acerca de nuestro cliente

Multinational Company within the IT Sector that provides online services worldwide. Based in Barcelona city center.

Descripción de la oferta

  • Effectively assist customers via different modes of contacts inbound and outbound.
  • To maintain high levels of productivity and quality standards following set guidelines.
  • To adhere to standard operating practices and follow compliance guidelines.
  • To contribute to process improvement.
  • To keep yourself up to date and consistent in terms of process knowledge.
  • To maintain high levels of engagement.
  • To collect feedback/suggestions from players and report/escalate frequently to your line manager.
  • Make outbound calls in various scenarios and for various reasons.
  • Forum monitoring.
  • Have a passion for social and new media and an innate curiosity.
  • Such other duties that employees supervisor may designate to the employee from time to time.

Perfil buscado (h/m)

  • Knowledge of Chinese language to a business or professional level (Bilingual).
  • Knowledge of English language to a communicative level
  • A passion for social media and the curiosity and drive to experiment.
  • A deep understanding of what works on each channel.
  • Customer Service focus.
  • EU work permission is required.

Qué Ofrecemos

  • Full Time position.
  • Rotating Shifts, availability up to 24/7.
  • Based in Barcelona, you will be reporting to the Customer Service Manager while proving service to the Chinese market.
  • Attractive package: Competitive Salary + Commissions + Social Benefits

Me interesa este trabajo

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