Detalles del puesto

Atención al Cliente Alemán Bilingüe

Madrid   •   18,000EUR - 19,000EUR   •  Permanente   •  Actualizado 19/10/16

Bullet points

  • Multinational Pharmaceutical Company
  • Atención al Cliente Bilingüe Alemán

Acerca de nuestro cliente

Multinational Pharmaceutical Company

Descripción de la oferta

The position holder will be responsible for:

*Build up and maintain updated data of Health Professionals in order to offer support to our healthcare customers by providing databases and performing innovative solution to facilitate their business and medical operations.

*Contact with different partners to ensure the reliability of the data.

*Direct contact with customers in the pharmaceutical sector.

*Recruit and interview physicians regarding their prescription habits and their contact with pharmaceutical companies.

*Identify business opportunities.

*Reports of the progress of projects.

*Further tasks are documentation, mailings, troubleshooting and in some cases translations of text passages. Principal Accountabilities:

* Proactive calls in which prospective and preexisting Health partners are contacted directly using a prepared selling strategy, in order to build up professional relationships.

* Receives and processes all incoming calls, responding to some routine questions and referring non-routine questions to manager.

* Promotes panel members participation in syndicated, on-going panels.

* Interacts effectively and professionally with doctors either by phone and email. Maintaining and building relationships also with key treatment centers and referral sources.

* Initiates follow-up calls with panels to achieve maximum rate of return, following prescribed script.

* Prepares and mails hardcopy data collection documents to assigned panel.

* Collects information from panel and ensures quality meets basic requirements.

*Process all daily updates and changes coming into the database in the country, deliver on time, follow high quality standards

Perfil buscado (h/m)

* German bilingual speaker (C2)

* High school graduate or equivalent

* Very valuable experience maintaining & updating data bases. Good knowledge of CRM would be a plus

* Highly organized with experience of working accurately to tight deadlines

* Excellent communication skills, accuracy, high attention to details and team work are mandatory skills

* Fluency in more foreign languages is a plus

Qué Ofrecemos

Oportunidades de carrera y desarrollo profesional

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